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Bill & Melinda Gates Agricultural Innovations (Gates Ag One)
Regional IT Service Manager
Join Gates Ag One as a Regional IT Service Manager in Nairobi. Leverage ServiceNow for IT support and asset management. Enjoy comprehensive benefits!
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Asset Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 22, 2025
The Regional IT Service Manager is responsible for the overall management, support, and optimization of all IT-related activities and resources at their assigned Foundation office/affiliate locations.
Requirements
- Minimum 5–7 years of progressive experience in IT service delivery, support, or infrastructure roles, including at least 2 years in a regional or multi-site capacity.
- Demonstrated experience in managing and escalating end-user support issues across diverse geographies and working with global support structures.
- Solid experience with IT asset management tools (e.g., ServiceNow, Asset Panda), including physical verification and lifecycle tracking.
Benefits
- Comprehensive medical, dental, and vision coverage with no premiums
- Generous paid time off
- Paid family leave
- Foundation-paid retirement contribution
- Regional holidays
- Opportunities to engage in several employee communities
Requirements Summary
5-7 years of IT experience, including 2 years in a regional or multi-site capacity, and experience with IT asset management tools
