.svg)
DXC Technology
RR-0103035 - Sr Analyst I Infrastructure Services
Join DXC Technology in Bangalore as a Sr Analyst I in Infrastructure Services. Leverage ITIL and ServiceNow skills to optimize processes and drive automation.
Consulting
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
Workflow Automation
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 18, 2025
Assess and optimize existing ITIL processes, identify automation opportunities, and design scalable workflows. Collaborate with cross-functional teams to drive continuous improvement initiatives.
Requirements
- 8-10 years of experience in Process Engineering, IT Service Management, or Process Automation.
- ITIL 4 Certification
- Strong experience in ITIL-based process design, re-engineering, and implementation.
- Hands-on experience with automation tools (e.g., RPA, ServiceNow, UiPath, Power Automate, etc.).
- Solid understanding of workflow automation and orchestration technologies.
- Proven track record of leading process improvement initiatives and delivering efficiency gains.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management skills.
Requirements Summary
8-10 years of experience in Process Engineering, IT Service Management, or Process Automation, ITIL 4 Certification, and experience in automation tools
