RTR Monitoring & Observability, Senior Specialist

As a Monitoring & Observability, Senior Specialist, you will play a critical role in ensuring the current state of Interac's Application, Infrastructure, and Services are robust, visible, and available to stakeholders for troubleshooting, performance analysis, capacity planning and reporting. You will provide technical skills and expertise to ensure the successful implementation and administration of the enterprise solutions to enable our support teams, developers, and system administrators to efficiently detect and remediate incidents as they arise and proactively address issues before they become incidents.

Requirements

• University degree in Computer Science, Computer Engineering, Information Systems or similar, or equivalent combination of education and work experience
• A minimum of 2-5 years of work experience administrating Splunk and/or Dynatrace
• Experience with ServiceNow (ITSM/ITOM) and managing tool integration with ServiceNow
• Extensive experience working with Splunk, visualization products and/or Dynatrace
• Experience with leading teams and providing observability vision and roadmaps
• Experience with log and metrics collection and analysis
• Deeply familiar with application monitoring for Java applications & microservices architectures
• Experienced in writing alerts, reports, and dashboard queries in Splunk or similar
• Experience with automated pipelines and implementations
• Experience with alert and notification management in PagerDuty or similar
• Proficiency in working with both Linux/Unix and Windows systems
• Knowledge in one or more scripting languages
• Understanding of ITIL service management processes
• Skills in IT problem diagnosis and resolution
• Strong verbal and written communication and interpersonal skills
• Ability to solve difficult problems with efficient and logical solutions
• Ability to stay organized, manage multiple priorities and deal with information from different sources at once
• Ability to thrive under pressure
• Open to new ideas and change initiatives

Benefits

• Connection: You're surrounded by talented people every day who are driven by their passion of a common goal
• Core Values: They define us. Living them helps us be the best at what we do
• Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks
• Education: To ensure you are the best at what you do we invest in you