SASE Product Manager - Serviceability

We are looking for a dynamic and customer-focused Serviceability Product Manager to join our team at Aryaka, a leader in Secure Access Service Edge (SASE) solutions. In this role, you will take the lead in enhancing serviceability, ensuring seamless integration between our products and operational workflows.

Requirements

• Strong understanding of service operations, support processes, and incident management.
• Familiarity with ITSM frameworks (e.g., ITIL, COBIT).
• Proficiency with tools like Confluence, JIRA, ServiceNow, or similar platforms.
• Experience with monitoring and alerting tools (e.g., Datadog, New Relic, Splunk)
• Must have SASE/Network Security related knowledge and expertise.
• Exceptional project management and organizational skills.
• Excellent communication, presentation, and stakeholder management abilities.
• Strong problem-solving and critical-thinking skills.
• Bachelor’s degree in computer science, Information Technology, or a related field.
• 5 years of experience in technical program management, service operations or a related role.
• Proven track record of managing cross-functional teams and delivering successful outcomes.

Benefits

• World-Class benefits
• Flexible work structure to allow you to maximize on your work/life balance
• Opportunities for professional growth and development
• Diverse and inclusive company culture