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General Dynamics Information Technology
SCITLS Knowledge Engineer
Join General Dynamics IT as a SCITLS Knowledge Engineer at Offutt AFB, NE. Leverage ServiceNow KM & ITSM skills in a military service desk. 5+ years required. Benefits include 401K, health packages, and growth opportunities.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Knowledge Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 11, 2025
General Dynamics Information Technology seeks a highly skilled Service Desk Knowledge Engineer to support a military service desk environment. The ideal candidate will have strong technical expertise, exceptional organizational skills, and experience in knowledge management, IT service management (ITSM), and military IT environments.
Requirements
- 5+ years of related experience
- ServiceNow KM & ITSM expertise
- Strong understanding of ITIL framework
- Familiarity with Knowledge-Centered Service (KCS) principles
- Technical writing experience
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
Requirements Summary
BA/BS or equivalent experience, 5+ years of experience in knowledge management, IT service management (ITSM), or related fields, technical writing experience
Apply now
Offutt AFB
|
Nebraska
United States
Mid-Level
In-Person
Full Time
79560-107640 USD/year
