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General Dynamics Information Technology
SCITLS Knowledge Management Analyst
Join General Dynamics IT as a Knowledge Management Analyst at Offutt AFB, NE. Leverage ServiceNow KM & ITSM skills to enhance military service desk efficiency.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Knowledge Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 11, 2025
General Dynamics Information Technology seeks a highly skilled Service Desk Knowledge Engineer to support a military service desk environment. This is a one-deep position, meaning the individual will be solely responsible for developing, maintaining, and optimizing the knowledge management system to improve service desk efficiency and effectiveness.
Requirements
- 2 + years of related experience
- ServiceNow KM & ITSM expertise
- Strong understanding of ITIL framework
- Familiarity with Knowledge-Centered Service (KCS) principles
- US Citizenship Required
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
Requirements Summary
2+ years of experience in knowledge management, ITSM, or related fields, BA/BS or equivalent experience, and ServiceNow KM & ITSM expertise
Apply now
Offutt AFB
|
Nebraska
United States
Entry Level
In-Person
Full Time
70720-95680 USD/year
