Senior Account Escalation Manager

ServiceNow is seeking a Senior Account Escalation Manager to manage customer accounts requiring an enhanced level of interaction and personalized service during an account-level escalation. The Account Escalation Manager establishes a trusted short-term advisor relationship that works to ensure the overall customer satisfaction with our products and services.

Requirements

• 7+ years of relevant experience in support, Account management, escalations and critical incident management
• Fluency in Portuguese required
• Proven experience in similar roles in Enterprise Software companies, such as technical account management, program or project management, or other leadership positions within account teams
• Demonstrated ability to lead and drive required business and technical outcomes in complex environments with multiple stakeholders, to include problem management and or escalation management
• Fluency in Portuguese required
• A degree or equivalent, preferably in Information Technology, and proven experience in consulting and project management

Benefits

• Up to 10% travel annually