Senior Customer Success Manager - Dutch Speaker

As a Senior Customer Success Manager, you will drive transformation and set up companies for a successful future by delivering consultancy and services to F500 companies up to the CxO level. You will build relationships across customers and partners and act as a trusted advisor in various areas like Vision & Strategy, Roadmap Development, and Product Adoption.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• A passion for working with customers
• Fluent C-level Dutch and English
• 8+ years of progressive experience as part of a professional services organization
• Worked in advisory roles focused on technology (Digital/SaaS/Enterprise Software) enabled transformations
• Experience at F100-1000 accounts
• Depth in digital transformation design, implementation, and management
• Expertise in one industry, 'minors' in one or two additional industries
• IT, HR, or GBS transformation experience
• Experience in establishing and maintaining executive relationships with CxO and business line leaders including managing expectations
• Identified business outcomes, and goals and have achieved them
• Experience in serving as part of a client account leadership team
• Developed account partnering (co-delivery) relationships with large consultancies and technology implementation firms

Benefits

• Work in a global market leader company
• Opportunity to drive transformation and set up companies for a successful future
• Variety of standardized ServiceNow best-practice material available to respond to customer needs
• Flexibility and trust in a distributed world of work