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Coveo
Senior Customer Success Manager, Service
Join Coveo in Montreal as a Senior Customer Success Manager. Leverage 5+ years of experience to enhance client relationships and drive satisfaction.
Consulting
Senior
ServiceNow Role Type:
Support Specialist
Sales
ServiceNow Modules:
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
January 10, 2025
We're looking for a Senior Customer Success Manager to transform client relationships into strategic partnerships. You'll play a key role in aligning our solutions with clients' strategic goals, enhancing client engagement, and improving satisfaction.
Requirements
- 5+ years of experience in a similar customer success or solutions consulting role
- 3+ years of experience with CRM tools (preferably Salesforce), as well as self-service solutions and support centers
- Leadership experience in contact centers, technical support, knowledge management, or business operations
- Expertise in deploying SaaS solutions
- Proficiency in business intelligence (BI) tools
- Hands-on experience with Salesforce, ServiceNow, Zendesk, or similar CRM software
Requirements Summary
5+ years of experience in customer success, strong analytical skills, and proficiency in CRM tools and business intelligence tools
