Coveo

Senior Customer Success Manager, Service

Join Coveo in Montreal as a Senior Customer Success Manager. Leverage 5+ years of experience to enhance client relationships and drive satisfaction.

ServiceNow Role Type:
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Support Specialist
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Sales
ServiceNow Modules:
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Knowledge Management
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
January 10, 2025

We're looking for a Senior Customer Success Manager to transform client relationships into strategic partnerships. You'll play a key role in aligning our solutions with clients' strategic goals, enhancing client engagement, and improving satisfaction.

Requirements

  • 5+ years of experience in a similar customer success or solutions consulting role
  • 3+ years of experience with CRM tools (preferably Salesforce), as well as self-service solutions and support centers
  • Leadership experience in contact centers, technical support, knowledge management, or business operations
  • Expertise in deploying SaaS solutions
  • Proficiency in business intelligence (BI) tools
  • Hands-on experience with Salesforce, ServiceNow, Zendesk, or similar CRM software

Requirements Summary

5+ years of experience in customer success, strong analytical skills, and proficiency in CRM tools and business intelligence tools