Senior Delivery Lead - ServiceNow

The Senior Delivery Lead - ServiceNow is responsible for planning, coordinating, and delivering critical and strategic initiatives. This role requires strong leadership and engagement to lead teams across multiple organizations, managing risks, ensuring compliance to standards, and providing visibility into the health of the project/program.

Requirements

• Establish target business outcomes in partnership with Sr. Leaders and stakeholders
• Establish and build relationships with business and technology leaders across multiple organizations, as well as Compliance and Risk
• Coordinate and facilitate program routines (for example, kick-off, status reviews, stakeholder meetings, change controls, tollgates, and necessary routines)
• Plan and coordinate delivery and dependencies across multiple organizations
• Promote/facilitate communication and collaboration across organizations to achieve the target business outcomes and meet expected timeline
• Responsible to provide status updates to stakeholders and leadership pertaining to the target outcomes, delivery, risks/issues, and schedule
• Manage the technical delivery of vendors, suppliers, consultants, contractors, support organizations, and development teams
• Facilitate dependency management/risk management/impediment removal
• Ensure that execution is aligned with target business outcomes by working with the executive sponsor/stakeholders
• Ensure the work delivered complies with Global Technology and Enterprise Change Management standards
• Track the success metrics and review performance with stakeholders, Sr. Management and key leaders
• Manage the financials and resource planning for the project/program
• Provide input to define/improve the Change Management process for the Portfolio, projects and workstreams

Benefits

• industry-leading benefits
• access to paid time off
• resources and support to employees