Senior End User Services Analyst

DTCC is seeking a Senior End User Services Analyst to provide desktop support to Executives on incidents, problems, and requests for desktops, laptops, telephony, mobile devices, and network connectivity. The ideal candidate will have a minimum of 2 years of related experience and a bachelor's degree or equivalent experience.

Requirements

• Minimum of 2 years of related experience
• Bachelor's degree preferred or equivalent experience
• Experience working with Active Directory
• Basic Audio-Visual support knowledge for Cisco / Crestron systems
• Home Support Visits
• Ping ID Authentication Manager
• Ability to document work and understand technical procedural
• Ability to use ServiceNow (Ticketing tool) to manage Technology Service Management calls/incidents/tasks
• Solid understanding of network transfer protocols for supported services
• Strong working knowledge of Apple technology (Mac OS, iCloud, iPad OS and iPhones)
• Experience using Zscaler, Trellix Encryption and Antivirus
• Advance knowledge of Virtual Desktop Infrastructure (VDI), Virtualization (VMware\Citrix), vSphere Client support
• Windows workstation and operating system support including working knowledge of Microsoft Office 365 suite
• Excellent knowledge of desktop/laptop and mobile devices (Apple mobile/Android devices / Microsoft Intune Administration, iPhones, iPads, Macs) including enterprise deployment and support
• Excellent verbal and written communications skills
• Support experience in a complex environment
• Experience in the Financial industry is a plus

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being