Senior Engineering Manager - Operations (L1 and L2 Support)

Maersk Technology is looking for a Senior Engineering Manager - Operations to manage L1 and L2 support teams, ensuring high-level service delivery and operational excellence. The role involves developing support strategies, monitoring metrics, and collaborating with cross-functional teams.

Requirements

• Bachelor’s or master’s degree in computer science, Information Technology, or a related field
• Proven experience in managing L1 and L2 support teams, preferably in a large-scale enterprise environment
• Strong understanding of agile support processes and best practices
• Excellent problem-solving skills and the ability to handle complex technical issues
• Experience with support tools and systems, such as ServiceNow or similar platforms

Benefits

• Competitive salary and benefits package
• Opportunities for professional growth and development
• A collaborative and inclusive work environment
• The chance to make a significant impact on a global scale