.svg)
Herold
Senior Incident Manager (f/m/d) – Software Development IT
Join Herold as a Senior Incident Manager in Vienna. Leverage ServiceNow skills to manage incident response, ensuring swift resolutions and enhancing local SMEs' online presence. Benefits include flexible hours and home office options.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Job description
Posted on:
February 27, 2025
Become a Senior Incident Manager for group.one's Software Development IT team. Manage incident response processes, ensure swift resolution, and strengthen online presence of local SMEs.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
- Professional working proficiency in English
- Experience handling incident response in a software development or IT operations environment
- Strong technical background in software development or IT operations
- Hands-on experience in debugging, monitoring, and troubleshooting
- Knowledge of ITIL methodologies and best practices in incident resolution
- Hands-on experience with tools like ServiceNow, Jira, Confluence or PagerDuty
Benefits
- Flexible time management and a high degree of personal responsibility
- Home office option
- Cooperation with specialists within group.one
- Modern office building at Vienna main station with extensive transport links and parking facilities
- Benefits (e.g. supported company restaurant, massage)
Requirements Summary
Bachelor's degree in Computer Science or related field; experience handling incident response; strong technical background in software development or IT operations
