Senior ITSM Manager (ServiceNow Expert)

We are looking for an experienced Senior ITSM Manager- ServiceNow to lead and optimize our IT service delivery, minimizing risks, and driving continuous improvement across our ITSM landscape.

Requirements

• 8+ years of experience in ITSM, with deep expertise in core ServiceNow ITSM functions - Change, Problem, Incident and Knowledge Management.
• Strong hands-on experience with ServiceNow, including workflow automation, Virtual Agent, AI Ops, and reporting.
• ITIL v4 Certification preferred.
• Proven experience running ITSM in a fully cloud-native environment (AWS, Azure, or Google Cloud).
• Expertise in ITIL frameworks and ITSM evolution in DevOps, Agile, and cloud-centric organizations.
• Exposure to CMDB, IT Asset Management, and Major Incident Management is a plus.
• Excellent communication and stakeholder management skills, with the ability to socialize and champion ServiceNow capabilities and ITSM modernization initiatives across teams.
• Experience in a regulated industry (e.g., fintech, banking, healthcare) is a plus.
• Strong automation mindset, with inclination (or prior experience) leveraging ServiceNow AI/ML capabilities, chatbot automation, and process orchestration

Benefits

• Competitive salary
• Opportunity to earn an annual bonus.
• Great career growth and development opportunities in a global organization
• A flexible approach to work