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Mars
Senior Manager, ITSM Process Excellence
Join Mars as a Senior Manager, ITSM Process Excellence in Guararema, SP. Leverage ServiceNow ITSM skills to enhance ITSM practices. ITIL4 certification required. Competitive salary and benefits.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 15, 2025
The Senior Manager of ITSM Process Excellence will join our Operational Excellence organization in a global role that will be accountable for enhancing the co-creation of value across our ITSM practices.
Requirements
- Extensive experience and training that provides the required knowledge, skills and abilities
- Proven leadership skills with a minimum of 5-7 years of experience spanning both strategic and operations roles with certification and strong discipline in continuous improvement methodologies (Lean, Six Sigma)
- ITIL4 (Managing Professional / Strategic Leader) or ITIL v3 Expert Certification preferred
- Experience with user-centric design and a minimum of 5 years using ServiceNow ITSM
- Minimum of 15 years of hands-on experience with ITIL/ITSM practices, specifically in Incident, Problem, Change, and Service Request
Benefits
- An industry competitive salary and benefits package, including company bonus
- Best-in-class learning and development support from day one, including access to our in-house Mars University
- Join a purpose driven company, where we’re striving to build the world we want tomorrow, today
- Work with diverse and talented Associates, all guided by the Five Principles
Requirements Summary
Extensive experience, leadership skills, ITIL4 certification, and experience with ServiceNow ITSM are required
