ServiceNow

Senior Manager, Reliability Engineering Management

Join ServiceNow as a Senior Manager, Reliability Engineering in Santa Clara. Lead SRE teams, enhance automation, and improve infrastructure reliability. Requires AI integration, Linux, and ITIL v3 expertise. Competitive pay and benefits.

ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Implementer
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Integration Hub
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
April 1, 2025

As a Manager of the SRE team, responsibilities include team management, career development, project prioritization, and performance review. The role also involves driving a culture of automation, improving infrastructure reliability, and providing training and support to partner teams.

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • Hands-on technical skills in Linux, databases, systems and coding.
  • Experience in team management.
  • Design and implementation of monitoring solutions for large and scalable environments.
  • Experience with cloud operations, follow-the-sun and geographic distributed teams.
  • Experience working in software, platform and infrastructure delivered as a service.
  • Knowledge of principles and methods involving ITIL v3.
  • Outstanding interpersonal skills and strong communication skills, both written and verbal.
  • Uncompromising attention to detail.

Benefits

  • Base pay of $187,600 - $328,300, plus equity (when applicable), variable/incentive compensation and benefits.
  • Health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Requirements Summary

Experience in AI integration, team management, technical skills in Linux, databases, systems and coding, and ITIL v3 knowledge