Senior Operations Support Engineer

Troubleshooting and optimizing systems or processes, understanding business drivers and analytical use-cases, and providing primary operational support for multiple large, distributed software applications.

Requirements

• Bachelor’s degree or equivalent in computer science or other technical, scientific field
• Minimum 3+ years in role of Senior Operations Engineer
• Experience with ITIL processes – Incident and change management
• Experience with SNOW, JIRA and ticketing workflows
• Ability to be a problem solver to address problems and drive determination of root causes
• Ability to program (structured and OO) with one or more high level languages, such as React, Node.js, JavaScript or similar
• Experience with one or more of the following: Scheduling (CA, CA WLA), SQL queries, Stored procedure review and analysis, Shell Scripting/ Power Shell/UNIX scripting, Windows/ Batch Scripting, Windows Task scheduler and Monitoring tools like New Relic, Devo and Azure Data Explorer (ADX)
• Experience with working and supporting Microsoft.Net technologies applications, micro services hosted on Azure Kubernetes clusters
• Experience with Agile (Scrum or Kanban), Jira and ServiceNow
• Preferred Qualifications: Previous success in technical engineering or application support, Coding experience beyond simple scripts, Knowledge of site reliability engineers (SREs) concepts, Experience with monitoring and alerting applications such as Moogsoft, Dynatrace, DEVO, New Relic or other similar tools

Benefits

• A competitive salary and benefits packages
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills
• A focus on growing your career path with us
• Flexible work policies and strong work-life balance
• Professional development and leadership opportunities
• Values-first culture
• Boundless opportunity
• Continuous innovation
• Delivering the promise of Diversity, Equity and Inclusion
• Championing Corporate Citizenship