Senior Process Engineer

We are seeking a skilled and detail-oriented Process Engineer to join our IT Service Management (ITSM) team. The ideal candidate will possess a strong understanding of ITIL best practices and be adept at improving workflows, identifying bottlenecks, and driving continuous improvement initiatives.

Requirements

• TS/SCI with Polygraph level clearance
• BA/BS and 12+ years of experience; Masters and 10+ years of experience; an additional four years of experience may be considered in lieu of degree
• Strong knowledge of ITIL principles, practices, and frameworks
• Experience in process mapping, documentation, and process optimization
• Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy, etc.)
• Excellent analytical and problem-solving skills
• Strong communication skills with the ability to interact effectively with technical and non-technical teams
• Experience in process automation and workflow tools
• Project management experience is a plus
• ITIL Foundation certification (preferred)
• Other relevant certifications in process engineering or ITSM are a plus