ITRS

Senior Product Manager - Agentic AI & Observability Solutions

Join ITRS in Chicago as a Senior Product Manager for Agentic AI & Observability Solutions. Leverage ServiceNow ITSM and AIOps to enhance operational efficiency in financial services. Salary: $115K-$170K.

ServiceNow Role Type:
ServiceNow Modules:
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DevOps
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Governance, Risk, and Compliance
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IT Operations Management
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IT Service Management
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Predictive Intelligence
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
March 11, 2025

ITRS Group is a leader in real-time monitoring, observability, and automation solutions for financial services. We are looking for a Senior Product Manager to lead the development of agentic AI capabilities that integrate IT telemetry, AIOps, and self-healing automation to drive operational efficiency for banks, trading firms, and financial institutions.

Requirements

  • 10+ years of product management experience in observability, AI automation, AIOps, or IT operations for financial services
  • Deep understanding of banking IT architectures, including trading systems, core banking, risk management, and fraud detection
  • Experience working with AI-driven monitoring, predictive analytics, or automation tools
  • Hands-on experience with telemetry data (logs, metrics, traces) and IT infrastructure monitoring (e.g., OpenTelemetry, Prometheus, ELK, Splunk, ITRS Geneos, Datadog, Dynatrace, etc.)
  • Knowledge of AI/ML frameworks (TensorFlow, PyTorch, MLflow) and automation tools (Terraform, Ansible, ServiceNow ITSM)
  • Technical background or strong understanding of software engineering, cloud infrastructure, and DevOps

Benefits

  • Approx. Salary for this role will be: $115,000 - $170,000 p/a

Requirements Summary

10+ years of product management experience in observability, AI automation, AIOps, or IT operations for financial services, deep understanding of banking IT architectures, and experience working with AI-driven monitoring, predictive analytics, or automation tools