Senior Service Desk Analyst (AU Retail, Office-based)

We are seeking a Senior Service Desk Analyst to join our team in Mandaluyong, Metro Manila, Philippines. The ideal candidate will have at least 3+ years of experience in a service desk environment or call center, with knowledge of Microsoft technologies and ITIL foundations. The role involves delivering first and second level support, troubleshooting, and managing software distributions.

Requirements

• At least 3+ years' experience in a service desk environment or call center.
• Sound knowledge of supporting Microsoft technologies, including MS Office suite, Exchange, Active Directory, Office 365, and Windows 10.
• ITIL foundations are desirable.
• Exposure to ServiceNow, Salesforce, Active Directory, SharePoint, and Point of Sales (POS) is desirable.
• Ability to support networking issues including cabling and wireless, remote access connectivity (VPN), IP telephony, and mobile devices.
• Excellent customer service and technical & troubleshooting skills.

Benefits

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities