Senior Service Improvement Analyst

The Service Management – Performance Management team is seeking a Senior Service Improvement Analyst to drive and facilitate continuous service improvements across Thomson Reuters. The role requires experience in enterprise problem management, application support management, or related field, with strong communication, analytical, and problem-solving skills.

Requirements

• Experience in enterprise problem management, application support management, Site Reliability Engineering, or related field preferably at an enterprise level.
• Experience with case management tools (e.g., ServiceNow), data visualization tools (e.g., Power BI), cloud services (e.g., AWS, Azure), and/or DevOps tools (e.g., DataDog) – preferably a combination.
• Strong communication and collaboration skills.
• Strong analytical and problem-solving skills.
• Proven ability to learn and apply new technologies.
• Development experience preferred.
• Strong IT Service Management and standards experience preferred.
• ITIL Certification preferred.
• 4+ year university degree preferred.

Benefits

• Industry-Leading Benefits: comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Flexibility & Work-Life Balance: work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance.
• Career Development and Growth: continuous learning and skill development, preparing talent to tackle tomorrow’s challenges and deliver real-world solutions.
• Culture: globally recognized and award-winning reputation for inclusion, innovation, and customer-focus.
• Hybrid Work Model: flexible hybrid working environment (2-3 days a week in the office depending on the role) for office-based roles.
• Social Impact: two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.