Senior Service Improvement Analyst

The Service Management – Performance Management team is seeking a Senior Service Improvement Analyst to join their team. The role involves driving and facilitating continuous service improvements across Thomson Reuters, working with the latest technologies, and driving business value.

Requirements

• Experience in enterprise problem management, application support management, Site Reliability Engineering, or related field preferably at an enterprise level.
• Experience with case management tools (e.g., ServiceNow), data visualization tools (e.g., Power BI), cloud services (e.g., AWS, Azure), and/or DevOps tools (e.g., DataDog) – preferably a combination.
• Strong communication and collaboration skills.
• Strong analytical and problem-solving skills.
• Proven ability to learn and apply new technologies.
• Development experience preferred.
• Strong IT Service Management and standards experience preferred.
• ITIL Certification preferred.
• 4+ year university degree preferred.

Benefits

• Industry-Leading Benefits
• Flexible vacation
• Two company-wide Mental Health Days off
• Access to the Headspace app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing
• Flexibility & Work-Life Balance
• Flex My Way
• Work from anywhere for up to 8 weeks per year
• Hybrid model
• Career Development and Growth
• Continuous learning and skill development
• Skills-first approach
• Culture
• Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus
• Eleven business resource groups
• Hybrid Work Model
• Flexible hybrid working environment (2-3 days a week in the office depending on the role)
• Social Impact
• Two paid volunteer days off annually
• Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives