Senior Service Improvement Analyst

The Service Management – Performance Management team is seeking a Senior Service Improvement Analyst to drive and facilitate continuous service improvements across Thomson Reuters. The ideal candidate will have experience in enterprise problem management, application support management, Site Reliability Engineering, or related field, and will be passionate about service management, customer experience, business analytics, and working with the latest technologies.

Requirements

• Experience in enterprise problem management, application support management, Site Reliability Engineering, or related field
• Experience with case management tools (e.g., ServiceNow), data visualization tools (e.g., Power BI), cloud services (e.g., AWS, Azure), and/or DevOps tools (e.g., DataDog)
• Strong communication and collaboration skills
• Strong analytical and problem-solving skills
• Proven ability to learn and apply new technologies
• Development experience preferred
• Strong IT Service Management and standards experience preferred
• ITIL Certification preferred
• 4+ year university degree preferred

Benefits

• Flexible vacation
• Two company-wide Mental Health Days off
• Access to the Headspace app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing
• Work from anywhere for up to 8 weeks per year
• Hybrid model
• Two paid volunteer days off annually
• Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives