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RWS
Senior ServiceNow Administrator
Join RWS in Bangalore as a Senior ServiceNow Administrator. Leverage your ITOM and CMDB expertise to optimize ServiceNow, enhance workflows, and integrate with AWS.
Consulting
Senior
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Configuration Management Database
Customer Service Management
Governance, Risk, and Compliance
IT Operations Management
IT Service Management
Incident Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 26, 2025
We are seeking a highly skilled and experienced Senior ServiceNow Administrator/Developer with a strong background in IT Operations Management (ITOM) and Configuration Management Database (CMDB). The ideal candidate will have expertise in AWS infrastructure and will be responsible for administering, configuring, and optimizing the ServiceNow platform to enhance operational efficiency and service delivery.
Requirements
- Administer and configure ServiceNow modules, including CSM, ITSM, ITOM, and CMDB.
- Implement and manage workflows, business rules, UI policies, client scripts, and automation tasks.
- Maintain and optimize CMDB for accurate asset and configuration management.
- Integrate ServiceNow with AWS infrastructure and other external systems and third-party applications.
- Monitor system performance and troubleshoot issues to ensure platform stability and efficiency.
- Collaborate with stakeholders to gather requirements and translate them into effective ServiceNow solutions.
- Support upgrades, patches, and system enhancements in accordance with best practices.
- Ensure compliance with security policies, governance standards, and industry best practices.
- Provide end-user training and support as needed.
Requirements Summary
4+ years of experience administering ServiceNow with a focus on CSM, ITSM, ITOM, and CMDB. Strong understanding of ServiceNow architecture, data model, and best practices. Hands-on experience with Service Catalog, Incident, Problem, Change, Asset, Customer Service Management, and Request Management
