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RWS
Senior ServiceNow Administrator
Join RWS in Bangalore as a Senior ServiceNow Administrator. Leverage your 4+ years of ServiceNow expertise in ITOM and CMDB to optimize operations. Benefits include competitive salary and growth opportunities.
Consulting
Senior
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Configuration Management Database
Customer Service Management
Discovery
Event Management
IT Operations Management
IT Service Management
Integration Hub
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - Event Management
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Service Mapping
Job description
Posted on:
March 26, 2025
We are seeking a highly skilled and experienced Senior ServiceNow Administrator/Developer with a strong background in IT Operations Management (ITOM) and Configuration Management Database (CMDB). The ideal candidate will have expertise in AWS infrastructure and will be responsible for administering, configuring, and optimizing the ServiceNow platform to enhance operational efficiency and service delivery.
Requirements
- 4+ years of experience administering ServiceNow with a focus on CSM, ITSM, ITOM, and CMDB.
- Strong understanding of ServiceNow architecture, data model, and best practices.
- Hands-on experience with Service Catalog, Incident, Problem, Change, Asset, Customer Service Management, and Request Management.
- Experience with Discovery, Service Mapping, Event Management, and Orchestration within ITOM.
- Proficiency in JavaScript, Glide APIs, REST/SOAP integrations, and Web Services.
- Experience managing CMDB data quality, reconciliation, and normalization.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and collaboration abilities.
- Proven experience with AWS infrastructure and integrating ServiceNow with AWS services.
Requirements Summary
4+ years of ServiceNow experience, strong understanding of ServiceNow architecture, and hands-on experience with Service Catalog and ITOM
