Senior ServiceNow Developer

The Senior ServiceNow Developer is a key member of the ServiceNow implementation project team, responsible for the overall design of the application and mapping client business requirements from the project team to systems/technical requirements.

Requirements

• Collaborate with Customers, Project Managers, Technical Architects and supporting team members to deliver complete solutions.
• Perform ServiceNow implementation tasks including but not limited to design, configuration, integration, testing, change management, deployment and release.
• Monitor health, usage and overall compliance of the application, ensuring instance health by working with the team to reduce technical debt and align to ServiceNow leading practices.
• Perform day-to-day administration of the ServiceNow processes and workflows.
• Recommend and facilitate enhancements to ServiceNow focusing on automation and additional self-service features and functions.
• Partner directly with end users to resolve support issues; identifies root causes of issues and assists with end user communications and knowledge bases.
• Facilitate workshops and consult with stakeholders to understand and document their business needs, processes and requirements.
• Create technical design documentation to represent business requirements.
• Builds/creates ServiceNow reports and dashboards; conducts analysis of issues, identifies trends and provides recommendations to management for ongoing process improvements.
• Provide mentoring/coaching to peers on system configuration and potential enhancements.
• Use scripting tools and ServiceNow functionality to create scripts to automate tasks.
• Design, configure/build integrations with external platforms

Benefits

• Job title: Senior ServiceNow Developer
• Company: Central Health
• Location: Austin, TX, US
• Job type: FULL_TIME
• Category: Professionals
• Type: Regular Full-Time
• Hybrid work arrangement