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Arrow Electronics
Senior Services Efficiency & Automation Analyst
Join Arrow Electronics in Casablanca as a Senior Services Efficiency & Automation Analyst. Drive automation and process improvements with your ITSM expertise.
Direct Hire
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
Knowledge Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
February 27, 2025
The Senior Services Efficiency & Automation Analyst analyzes operational workflows and service delivery processes to identify opportunities for automation, workflow improvements, and knowledge management enhancements. The role collaborates with cross-functional teams to propose, present, and support the implementation of these initiatives.
Requirements
- Bachelor's degree in Information Technology, Business Process Management, or a related field (or equivalent experience)
- 3+ years of experience in service operations, IT support, automation, or process improvement roles
- Experience with IT Service Management (ITSM) tools such as ServiceNow, Zendesk, or Jira Service Management
Requirements Summary
Bachelor's degree, 3+ years of experience in service operations, IT support, automation, or process improvement, and experience with IT Service Management (ITSM) tools
