.svg)
Arrow Electronics
Senior Services Efficiency & Automation Analyst
Join Arrow Electronics in Casablanca as a Senior Services Efficiency & Automation Analyst. Leverage ServiceNow to enhance workflows and drive automation. Bachelor's required, 3+ years in ITSM preferred.
Direct Hire
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
Knowledge Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
February 27, 2025
The Senior Services Efficiency & Automation Analyst analyzes operational workflows and service delivery processes to identify opportunities for automation, workflow improvements, and knowledge management enhancements. The role collaborates with cross-functional teams to propose, present, and support the implementation of these initiatives.
Requirements
- Bachelor's degree in Information Technology, Business Process Management, or a related field (or equivalent experience)
- 3+ years of experience in service operations, IT support, automation, or process improvement roles
- Experience with IT Service Management (ITSM) tools such as ServiceNow, Zendesk, or Jira Service Management
Requirements Summary
Bachelor's degree, 3+ years of experience in service operations, IT support, automation, or process improvement, and experience with IT Service Management (ITSM) tools
