Senior Software Engineer, ServiceNow(Product Operations)

ServiceNow is seeking a Senior Software Engineer to join their ETG Product Ops team. The successful candidate will work on resolving L2/L3 support issues, track key performance metrics, and ensure smooth communication with other teams. The role requires experience with the ServiceNow platform, AI integration, and scripting skills.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• More than 6 years of Exp. working on ServiceNow platform (CSA, CAD certifications preferred)
• Expertise in writing JavaScript and ServiceNow scripting and problem-solving skills
• Experience working in Virtual Agent, AI Search, Conversational Interfaces highly preferred
• Ability to work in a fast-paced and dynamic environment with a sense of urgency towards resolving issues and growth mindset and interest to learn and upskill
• Experience with monitoring tools, dashboards, and analytics
• Demonstrated aptitude for learning new technologies quickly
• Experience with AI/ML and automation in product operations is preferred
• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
• Strong communication skills (both written and verbal)
• Knowledge of industry best practices in product support and operations

Benefits

• Company description is not present in the benefits section