Senior Specialist, IT Service Management

BDO is a firm built on a foundation of positive relationships with our people and our clients. We are looking for a Senior Specialist, IT Service Management (ITSM), who can own the responsibilities of providing technical expertise in the analysis, planning, design/configuration, implementation, and maintenance of the ServiceNow platform.

Requirements

• University Degree or College Diploma in Software Engineering, Computer Science or Business Administration or equivalent work experience
• ServiceNow CSA/CIS certification, ITIL v3 Foundation Certification and experience working with the ITIL framework
• 3+ years of demonstrated ServiceNow development and platform management experience
• 3+ years of advanced Java scripting and software development experience
• Solid understanding of networks and knowledge and clear understanding of ITILv3-based ITSM processes (Incident, Problem, Change, Configuration, Asset Management etc.)
• Ability to manage tables, relationships and metadata in ServiceNow
• Excellent facilitation, presentation, verbal and written skills with the ability to convey complex ideas to both business and technical staff
• Bilingualism (French and English) is considered an asset

Benefits

• Competitive total cash compensation that recognizes and rewards your contribution
• Flexible benefits from day one, and a market leading personal time off policy
• Reimbursement for wellness initiatives that fit your lifestyle
• Opportunity to participate in local and national charity initiatives
• Inclusive and engaging work environment that develops, retains and attracts talent
• Comprehensive learning and development opportunities
• Flexible work arrangements, including remote work options