Senior Support Account Manager

ServiceNow is seeking a highly motivated and professional Senior Support Account Manager to deliver world-class customer satisfaction and drive cross-functional teams to ensure customer issues are clearly identified and resolved effectively.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Excellent written and oral communication skills (Full Professional fluency both in Japanese and English required)
• Experience dealing with technical support teams
• Fundamental understanding of ITSM in enterprise environments and global deployments
• Comfortable interacting with all levels of management
• Working knowledge of ITIL incident, problem and release management process and procedures
• Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model
• Broad technical understanding in a cloud software environment
• Growth & collaborative mindset

Benefits

• Variety of job roles
• Paid Time Off
• Additional benefit information not provided in job description