Senior Systems Analyst (Business Process Workflow & CRM)

The Senior Systems Analyst will be responsible for enhancing student, alumni, and staff experiences through customer-centric design, personalized engagements, and seamless connectivity using ServiceNow and CRM platforms.

Requirements

• Bachelor's degree in information technology, computer science or a related discipline
• At least 5 years of work experience in the IT field with a minimum of 3 years' experience in implementing IT systems and related integrations
• Experience in leading technical teams and managing vendors
• Knowledge of programming languages such as Java, PHP, HTML, CSS, JavaScript, Node.js, Python, SQL
• Knowledge of and experience in Low Code platform customizations, preferably with experience in ServiceNow and/or leading CRM products
• Certifications of ServiceNow and/or CRM products will be an advantage
• Strong negotiation skills, technology-driven, analytical, independent, and a problem-solving leader
• Excellent written and verbal communication skills, a self-starter with strong decision-making skills and the ability to work under pressure

Benefits

• Comprehensive documentation of system configurations, workflows, and processes
• Conduct training sessions and workshops for end-users to ensure effective utilization of CRM systems
• Conduct level-2 support, perform troubleshooting on the responsible Systems and liaise with end users, other IT teammates and vendors for issue resolution