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ServiceNow
Senior Technical Support Engineer
Join ServiceNow as a Senior Technical Support Engineer in Heredia. Leverage your 4+ years of experience to resolve complex issues on the ServiceNow platform. Bilingual skills required.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 18, 2025
ServiceNow is seeking a Senior Technical Support Engineer to provide exceptional customer support experiences, resolving technical cases and troubleshooting issues with the ServiceNow software and platform.
Requirements
- 4+ years customer facing technical support experience
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Proficiency in Portuguese, English, and Spanish
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
- Ability to explain solutions to complex technical problems
Benefits
- Equal Opportunity Employer
- Accommodations for candidates with disabilities
- Export Control Regulations
Requirements Summary
4+ years of customer-facing technical support experience, proficiency in multiple languages, and ability to troubleshoot complex technical issues
