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ServiceNow
Senior Technical Support Engineer(Asset & Technology Operation Management）
Join ServiceNow as a Senior Technical Support Engineer in Tokyo. Leverage your ServiceNow skills to resolve complex issues and enhance customer experiences.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 16, 2025
ServiceNow is looking for a Senior Technical Support Engineer to join their global organization. The successful candidate will provide amazing customer support experiences, using skills such as building trust, showing empathy, and excellent communication to answer customer questions and resolve issues. The engineer will work with various technologies, including web, chat, email, case updates, and direct telephone support.
Requirements
- 4+ years customer facing technical support experience
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
- Ability to explain solutions to complex technical problems
- Personal commitment to quality and customer service
Benefits
- Work Personas (flexible, remote, or required in office)
- Equal Opportunity Employer
- Accommodations for candidates with disabilities
Requirements Summary
4+ years of customer facing technical support experience, ability to troubleshoot complex technical issues, and personal commitment to quality and customer service
