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ServiceNow
Senior Technical Support Engineer
Join ServiceNow in Orlando as a Senior Technical Support Engineer. Leverage your 4+ years of experience to resolve complex issues using AI and Java/JavaScript skills.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 16, 2025
Senior Technical Support Engineer provides technical guidance to customers, resolving technical cases and troubleshooting unexpected behaviors. Excellent customer support, creative problem solving, and communication skills are essential. The role involves working with AI-enhanced technology and providing input on process and product improvements.
Requirements
- 4+ years customer facing technical support experience
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
- Ability to explain solutions to complex technical problems
Benefits
- Not specified
Requirements Summary
4+ years customer support experience, ability to troubleshoot complex issues, and knowledge of Java/JavaScript
