Senior Technical Systems Analyst

Coordinates application support objectives in partnership with production support team, development team and business partners. Provides quality and timely support to business partners through efficient ownership of Incident management and participation in problem management and application defect resolution.

Requirements

• Innate ability to effectively deal with high pressure triage calls involving Priority 1 & 2 trading outage situations
• Great attention to detail and has organizational skills and an analytical mind
• Interacting with ServiceNow on incidents, problems, service requests, change deployments
• Technical skills as follows: Operating System: Windows, Basic Unix/Linux, Supported Application technology: C#, Asp.Net,.Net core, APM Tools: Splunk, Dynatrace, PagerDuty, CI/CD tools: Jenkins/GitHub, Database: SQL Server, ITIL Tools: ServiceNow, JIRA, Scripting: Shell, Batch/PowerShell, Middleware technologies: IBM MQ, Webservices and tools: Firewall, SSL certificates, Dev Ops processes and deployments using Helios

Benefits

• Comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work