.svg)
Salesforce
Service Cloud Solution Engineer
Join Salesforce as a Service Cloud Solution Engineer in Bangkok. Leverage ServiceNow skills to drive technical sales strategies and enhance customer support.
Consulting
Entry Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 15, 2025
The Service Cloud Solution Engineer will communicate Service and Support product offerings to prospects and customers, develop a technical sales strategy, and provide business value. The successful candidate will bring experience that establishes credibility and maintain a confident presence.
Requirements
- Deep functional understanding of call centre/contact centre operations and processes
- Curiosity and energy – ability to understand the customer’s true pain points and apply our solutions
- Ability to work as part of a team to tackle technical problems in multifaceted environments
- Ability to multi-task, work in a fast paced team environment, understand and be responsive solutions creatively to establish a differentiated architecture and solution
- English and Thai language business fluency
- Previous experience as a Sales Engineer/Architect for a CRM company or similar technology
- Understanding of the Service Cloud product suite and platform would be advantageous
- Basic programming experience in HTML and other web based technologies is an advantage
- Workflow / BPM / integration experience
- Past experience with one or more of the following CRM solutions: RightNOW, Microsoft, Siebel, Oracle on Demand, SAP, Pegasystems, Kana, ServiceNow
- Contact or call center-based applications experience is beneficial (Remedy, Clarify, Vantive, Aspect, Gensys, Avaya, Cisco, Interactive Intelligence, Verint, NICE)
- Field-service applications experience is nice to have (Oracle, SAP, Clicksoftware, ServiceMax, TOA)
- Back-office / ERP system understanding – order management, accounts receivable /payables, collections, contracts (service), installed base
- Experience working with a J2EE architecture: Java, XML, JSP, HTML, and SQL
- Experience with relational databases including Oracle and/or Microsoft SQL Server
- AI and Generative AI experience
Benefits
- Flexible work arrangements
- Professional growth opportunities
- Competitive compensation and benefits
- Diverse and inclusive work environment
Requirements Summary
Deep understanding of call centre operations, technical sales skills, and experience with CRM solutions
