Service Desk Analyst (AU Construction, Office-based)

We are looking for a Service Desk Analyst to provide effective support for all IT related incidents and services requests to Symal staff. The role involves working closely with the Service Desk Team Lead to ensure all incidents and service requests are prioritized, assigned and resolved within agreed SLA's to deliver a high level of customer service to the organisation.

Requirements

• A minimum of 3 years working in a Service Desk technical environment.
• A minimum of 1 year supporting an environment with 500+ end users.
• Prior experience supporting Australian users
• Knowledge of Active Directory and Group Policy
• Experience using ServiceNow or similar ITSM ticketing systems.
• Demonstrate understanding of ITIL processes preferably ITIL certified.
• Experience with remote monitoring and management (RMM) tools a plus.
• Experience within construction industry a plus.
• BA qualification or equivalent in IT a plus

Benefits

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities