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VML Enterprise Solutions
Service Desk Analyst (Commerce)
Join VML Enterprise Solutions as a Service Desk Analyst in Lisbon. Utilize ServiceNow for ticket triage, SLA monitoring, and ITIL processes. Benefits include training and insurance.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 26, 2025
We are seeking a Service Desk Analyst to join our Service Desk team at VML Enterprise Solutions. The successful candidate will provide ticket triage, SLA monitoring, and reporting, as well as support to Service Delivery Managers and Support Teams.
Requirements
- Proven experience in incident management processes
- Knowledge of ITIL frameworks
- Ability to work independently and collaboratively within cross-functional teams
- Strong multitasking capabilities with proven ability to manage concurrent tasks
- Experience with ITSM tools, including Jira, Jira Service Management, ServiceNow, and Azure DevOps
- Proficiency in JQL (Jira Query Language)
- Experience with Confluence
- Proficiency in Microsoft Office Suite
- Excellent written and verbal communication skills
Benefits
- Social events
- Training opportunities
- Medical and dental insurance
- Life assurance
- Meal cards
Requirements Summary
Proven experience in incident management processes, knowledge of ITIL frameworks, and ability to work independently and collaboratively
