Service Desk Analyst L1

We're looking for a dedicated and proactive IT Support Technician to join Spanish line support as IT Service Desk Analyst. The role requires rotational 24/7 support operations with Work from Office and the candidate will be the first point of contact for end-users issues.

Requirements

• Solid experience in Service Desk/Technical Support - L1
• A Bachelor's degree with Spanish as the primary language is desirable / bilingual (English & Spanish)
• An ITIL certification is desirable
• Experience with tools like ServiceNow, Genesys, BeyondTrust (Bomgar)
• Excellent communication and customer service skills to support Global customers
• Familiarity with networking concepts such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi
• Good knowledge of ticketing systems (e.g., ServiceNow)
• Strong problem-solving and troubleshooting skills

Benefits

• Industry-leading benefits, support, and services that look after your holistic health and wellbeing
• Flexible arrangements that work for you (role and location dependent)
• Equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic