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Philips
Service Desk Expert
Join Philips in Madrid as a Service Desk Expert. Leverage ServiceNow skills to resolve IT issues, enhance productivity, and support healthcare systems.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 23, 2025
As a Service Desk Expert, you will provide advanced technical support, resolve complex IT issues, and ensure efficient service delivery by guiding users and mentoring support staff. This role has a direct impact on employee productivity, customer satisfaction, and the efficiency of critical healthcare and innovation systems.
Requirements
- 3+ years of experience in a Service Desk or IT Support role
- Strong troubleshooting abilities in Windows OS, Healthcare IT solutions, Microsoft 365, VPN, and network connectivity
- Hands-on experience with ticketing platforms such as ServiceNow or others
- Working knowledge of Active Directory, remote desktop tools, and Radiology workflow
- Familiarity with ITIL frameworks (incident, request, problem management)
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Industry certifications such as ITIL Foundation, Oracle, or similar
- Proficiency in Spanish and English
- Patience, empathy, and ability to remain calm under pressure
- Strong team player who values collaboration and knowledge sharing
- Eager to learn, adapt, and grow in a dynamic and evolving IT environment
Benefits
- Flexible hybrid working
- Global career mobility
- Health training programs
- Continuous learning platforms
- Paid time off and parental leave
- Discounts on Philips products
Requirements Summary
3+ years of experience in a Service Desk or IT Support role, Bachelor's degree in Information Technology, Computer Science, or a related field, Proficiency in Spanish and English
