Service Desk Technician II - Corporate Support

We are seeking a dedicated, detail-oriented Service Desk Technician II to join our Corporate Support team. The ideal candidate will have a strong IT support, networking, and desktop engineering background, a passion for technology, and a commitment to exceptional customer service.

Requirements

• Bachelor’s degree in computer science, Information Technology, or related field, or equivalent work experience
• 1-2 years of experience in a service desk or IT support role
• 1-2 consecutive years of experience using ServiceNow
• Strong knowledge of Microsoft Windows operating systems, Office suite, typical desktop, and proprietary applications
• Familiarity with basic networking concepts, hardware, and troubleshooting
• Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently
• Strong communication and interpersonal skills, with an emphasis on providing superior customer service
• Ability to work independently and as part of a team in a fast-paced environment
• Certification in ITIL, CompTIA A+, or Microsoft Certified Professional (MCP) is a plus

Benefits

• Bonus opportunities at every level
• Career advancement opportunities
• Relocation opportunities across the country
• 401k with discretionary company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)