Tier 1 Service Desk Representative - Night Shift

We are looking for a customer-focused IT Service Desk Representative to join our team and assist in providing high-quality technical support to internal users.

Requirements

• TS/SCI with Polygraph level clearance
• BA/BS and 2+ years of experience
• Familiarity with common IT issues and troubleshooting methods
• Experience using service desk management tools (e.g., ServiceNow, Jira, etc.)
• Strong communication skills, both verbal and written, with the ability to explain technical issues in a user-friendly manner
• Basic understanding of computer systems, software, and networking
• Excellent customer service and interpersonal skills
• Ability to troubleshoot and resolve basic IT issues efficiently
• Patience and empathy when assisting users, with a focus on creating positive user experiences

Benefits

• Full-time position with night shift, 6:00 pm - 6:00 am, two-week cycles of working 3-4 set days per week and every other weekend