Service Management Business Analyst

We are looking for a skilled Service Management Business Analyst to join our customer experience team. The role involves implementing new ServiceNow/Service HUB functionality, driving service accessibility, and continuous improvement.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Business, Engineering, or a related field.
• 3-5 years of relevant experience as a Business Analyst within a Service Management portfolio.
• Hands-on experience with the ServiceNow platform.
• Proven expertise in business analysis processes and methodologies.
• Excellent verbal and written communication skills in English.
• Agile Project Delivery experience.
• Customer Management skills.
• Analytical Thinking skills.

Benefits

• Major medical coverage + policy exclusions and insurance non-medical limit.
• Educational Assistance.
• Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.
• Parents/Parents in Law’s Insurance (Employer Contribution of 8,000/- annually), Employee Assistance Program, Parental Leave.
• Free Cab Transport Facility for all employees.
• One-Time Meal provided to all employees as per shift.
• Night shift allowances.