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IG&H
Service Manager
Join IG&H as a Service Manager to oversee service delivery in the pension market. Requires managed services experience and ITIL knowledge. Great benefits!
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified Technical Architect
Job description
Posted on:
March 3, 2025
As Service Manager at Truston, you will be responsible for delivering, setting up, monitoring, and managing the service delivery of Truston to its customers in the pension market. You will monitor processes, coordinate incident resolution, and optimize service processes and systems.
Requirements
- Experience at a Managed Services and/or a management organization
- Knowledge and practical experience with ITIL processes
- Experience with ITSM application(s), preferably ServiceNow
- Experience with audit processes and demonstrating existence and functioning
- Experience with managing customer expectations
- Experience in effectively de-escalating situations
- Experience in improving processes
Benefits
- Excellent salary
- A fixed contract from day one
- Good pension scheme and disability insurance
- Attractive profit-sharing scheme
- Home working arrangement
- Internet allowance
- Mobility allowance
- 28 days of annual leave, with the option to buy extra days
- Possibility of part-time work (32 hours, 4 days a week)
Requirements Summary
Experience in managed services, ITIL processes, ITSM applications, audit processes, and process improvement
