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IG&H
Service Manager
Join IG&H as a Service Manager in Amsterdam, leveraging ServiceNow for service delivery in the pension market. Requires 3+ years in Managed Services, ITIL knowledge, and ITSM experience. Enjoy a competitive salary, fixed contract, and flexible work options.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified Technical Architect
Job description
Posted on:
March 3, 2025
As a Service Manager at Truston, you will be responsible for delivering, setting up, monitoring, and managing the service delivery of Truston to its customers in the pension market.
Requirements
- Experience in a Managed Services and/or a management organization
- Knowledge and practical experience with ITIL processes
- Experience with ITSM applications, preferably ServiceNow
- Experience with audit processes and making the existence and operation evident
- Experience with managing customer expectations
- Experience in effectively de-escalating situations
- Experience in improving processes
Benefits
- Excellent salary
- A fixed contract from day one
- Good pension plan and disability insurance
- Attractive profit-sharing plan
- Home work arrangement
- Internet allowance
- Mobility allowance
- 28 vacation days, with the possibility of buying extra days
- Part-time work (32 hours, 4 days a week)
Requirements Summary
3+ years of experience in Managed Services or management organization, knowledge of ITIL processes, and experience with ITSM applications
Apply now
Amsterdam
|
Netherlands
Mid-Level
Hybrid
Full Time
