Service Manager

Join Netcompany, a UK-based IT company, as a Service Manager. You will be responsible for managing service delivery, working with IT service operations teams, and ensuring SLA/KPI targets are met. You will also lead investigative work into problems and opportunities, analyze current processes, and implement improvements.

Requirements

• Demonstrable experience within Incident/Request Management Practice
• Proficient use of ticketing toolsets, including ServiceNow
• Self-motivation, flexibility, initiative, and integrity
• Experience of working in a fast-paced ITIL aligned environment
• Good understanding of core ITIL 4 Service Management practices
• ITIL 4 Foundation level and Practitioner/Incident Management
• Experience of differing support models and appraising them against defined SLAs, KPIs, and OLAs
• Delivery focused with a positive 'can do' attitude
• Good oral and written communication skills

Benefits

• Hybrid working model with some flexible working
• 25 days' holiday
• Private Medical Health care via Vitality
• Pension contribution, Life Assurance
• Professional certifications supported as part of learning and development
• Range of retail discounts to enhance your lifestyle
• Access to Employee Resource Groups