Service-Now Business Process Consultant (EWF)

The Business Process Consultant (BPC) will be a functional and process expert on customer engagement teams, consulting with customers and guiding them in transitioning business requirements to configuration requirements of the ServiceNow Core Business Services Products. The role will involve leading customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities to improve their processes, and guiding customers in completing required documentation and drafting user stories.

Requirements

• At least 8+ years of consulting experience for complex, global organizations in the HR, Legal, and/or Workplace/Facility & Finance/Supply Chain operations/technology departments
• Preferably ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification, and relevant ServiceNow Solution-Specific Certified Implementation Specialist/Accreditation designations
• Demonstrated ability to influence and consult in an HR, Legal, Workplace/Facility Service Delivery and/or Finance/Supply organizations, while providing thought leadership to HR, Legal, Workplace/Facility and/or Finance/Supply Chain sponsors/stakeholders in solving business process and/or technical problems
• Proven experience in defining and deploying future-state processes and in identifying solutions from a people, process and technology perspective with a focused prowess on implementation of technology
• Strong understanding with leading HR, Legal, Workplace/Facilities, and/or Finance/Supply Chain and related systems and tools such as Workday, Oracle / PeopleSoft, SAP / SuccessFactors, UltiPro, Infor, SAP ERP, etc.
• Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development
• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)
• Experience in providing Knowledge-Centered Service / Support using technologies
• Experience in analyzing and recommending HR, Legal, Workplace/Facility and/or Finance/Supply Chain strategies based on business priorities
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity

Benefits

• Health, dental, and vision insurance coverage
• Employee wellness
• Life and disability insurance
• A retirement savings plan
• Paid holidays
• Paid time off