Service Now Developer

ServiceNow developer focused on delivery of important ServiceNow technology initiatives across the People Team. Working together with the team, our customers, and our partners, to take on challenging technology implementation projects that simplify and enhance the everyday experiences of our employees.

Requirements

• Transform business requirements and user stories into ServiceNow technology solutions
• Develop and configure ServiceNow catalog items, workflows, and custom Service portal pages/widgets to support the Business
• Provide release and incident management support for the supported tools and services
• Understand and practice ServiceNow best practices to maintain system compliance
• Design and implement feature and story solutions alongside other ServiceNow development and analyst team members
• Engage with the Architect and team leads to produce high-level and /or detailed design of requirements
• Ensure non-functional requirements are incorporated into solutions such as performance and availability
• Consistently deliver on story commitments for each sprint
• Resolve production incidents
• Conceptualize technical solutions to make both large and small improvements to the employee and user experience
• Develop and execute test scripts for functional testing and execute them as part of any ServiceNow upgrade and release
• Communicate enhancements and changes by writing and publishing release notes and knowledge articles
• Interface with stakeholders to proactively address issues and support the service delivery
• Good Communication and Interpersonal skills
• Provide training and change management support, as needed
• Drive process optimization, efficiencies and productivity using automation
• Drive high-quality execution across organizational lines
• Work within an agile development/delivery framework

Benefits

• Script includes
• Script actions/events
• Import sets
• Export sets
• Asynchronous transformation
• Scripted REST