Service Now ITOM/CMDB Consultant

Build and manage Service Mapping using the CSDM framework, mapping complex relationships between services, applications, and infrastructure components, and integrating ServiceNow with third-party tools and data sources.

Requirements

• Build/manage Service Mapping to make all ServiceNow applications service-aware using the CSDM framework.
• Map complex relationships between services, applications, and underlying infrastructure components.
• As part of ITOM, Integrating ServiceNow with third-party tools and data sources using APIs, web services, and OOB connectors.
• Create and maintain custom discovery patterns to identify different types of IT assets
• Diagnose and resolve issues related to discovery process, data mapping, Service Mapping, and CMDB accuracy.
• Maintains the accuracy and integrity of the CMDB including working with class owners to certify data and maps
• Responsible for assessing/updating CSDM Application Services, Business Services, Technical Services, and their corresponding mappings and integrations.
• Create and maintain relationships between CIs in the CMDB, including dependencies, containment, and service relationships based on the CSDM.
• Maintain a detailed CMDB data model