ServiceNow - Manager - Advisory [US Client]

In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software.

Requirements

• 7-8 years' experience integrating ITSM solutions in a complex environment
• 7-8 years' experience gathering requirements and translating them into ITSM processes and functions
• Experience in consulting and the technical/functional skills necessary to make an impact on consulting engagements
• Familiarity and experience working in an agile development environment
• ITIL V3 Foundations certification is a must, Advanced ITIL V3 certifications preferred
• Experience in developing and implementing ServiceNow integrations with other tools
• Deep understanding of JavaScript and Web Services
• Working knowledge of industry standard ITSM tools (i.e., ServiceNow, HP, BMC, CA, IBM, or others)
• Solid understanding of infrastructure concepts
• Exposure to Active Directory configuration/administration, strong networking concepts is a plus
• Excellent client facing and communication skills (verbal and written skills)
• Excellent skills in Microsoft Visio, Word, PowerPoint is a must
• Understand the importance of have a correct information management
• Knowledge of Information Security and Data Protection
• Correct Information Security Management